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3756 Results from /retail

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Convergence of Fintech and Banking: The Gap Between UX and Functionality Is Closing

In the past decade, the financial landscape witnessed a dramatic transformation driven by two distinct forces: fintech startups and traditional banks. Initially, fintechs emerged as UX-rich but often monofunctional challengers, while banks remained service-rich but struggled with digital customer experience. Today, however, these lines are blurrin...

/retail /markets Innovation in Financial Services

Frank Moreno

Frank Moreno CMO at Entersekt

6 Ways banks and credit unions can use fraud prevention for better CX

Banks and credit unions are under constant pressure to retain customers, especially younger generations who are happy to switch primary bank accounts. Rather than adding yet another product aimed at younger cohorts, smart financial institutions (FIs) are capitalizing on their scam and fraud prevention systems, using them to build strong competitiv...

/security /retail Marketing in Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The huge-savings curse. Part I.

There is hardly a day passing by without new reports about hundreds of billions or multitrillion cost savings on their way with the Trust Infrastructure. Of course, these are in the right ballparks – and the western world for sure need them also against increasingly politically engineered cybercrime. Luckily the identity building verifiable creden...

/retail /identity Innovation in Financial Services

Nikunj Gundaniya

Nikunj Gundaniya Product manager at Digipay.guru

How Mobile Banking Is Revolutionizing Customer Service

With technology, customers have evolved so much that they don’t like to wait. They expect fast, flexible, and reliable services, especially when it comes to money. Traditional banking just can’t keep up with their pace anymore. That’s where mobile banking steps in. Today, the way of offering banking has changed. It’s about creating meaningful cust...

/retail

Alisa Zejnilovic

Alisa Zejnilovic B2B Marketing at Klika

Are Banks Losing the Wallet War?

The fight for customer retention isn’t happening at the branch, it’s happening on the phone’s screen. And more often than not, it’s not your app being tapped. Across Europe, 46% of Gen Z now use third-party finance apps daily: wallets, savings tools, crypto accounts, reward platforms; often in place of their bank’s native app. This isn’t a niche b...

/ai /retail Digital Banking

Sam Boboev

Sam Boboev Founder at Fintech Wrap Up

Deep Dive: How JPMorgan Is Reengineering Banking at Scale

In a global financial landscape defined by volatility and uncertainty, JPMorgan Chase is aggressively evolving to stay on top. Speaking at the bank’s 2025 Investor Day, CEO Jamie Dimon cautioned that “geopolitical risk is very, very, very high” – higher than many market participants may assume – and warned that a worst-case stagflation scenario

/payments /retail

Leon Fischer-Brocks

Leon Fischer-Brocks Co-Founder | CEO at Bloxley

The Journey of the Long Distance Founder

My name is Leon Fischer-Brocks. I’m co-founder and CEO of Bloxley, a digital finance app gearing towards launch. At 24, I’m at the start of my journey, young enough to challenge conventions, but with experience enough to know that execution is everything. Like many in this space, I am at the crossroads of vision and reality, staring down the exhi

/retail /startups Fintech innovation and startups

Ketharaman Swaminathan

Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions

Rising Friction In Banking - Part 1

I once argued that Banks Will Never Catch Up With The Frictionless UX Of Fintechs. Since then, I've seen some improvements in the user experience of banking apps. My go-to Payment app now has a four digit PIN (down from six digits) Stock trading app keeps me logged in the whole day (instead of logging me out after five minutes of inactivity) Netb...

/payments /retail

Jf Sullivan

Jf Sullivan Chief Strategy Officer at Snowdrop Solutions

The era of Personal Finance Management or “PFM” is over!

a.k.a. “It's about Context, Stupid!” Despite big investments in time, energy and money, Personal Finance Management has failed to engage customers at most traditional retail banks. Just look at the numbers. On average, only 12% of a typical bank’s customer base actually use any PFM features such as pie charts, graphs and planning guides. And in pri...

/ai /retail

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

The Next Frontier for Financial Services: Life-Cycle Event Platforms

Worldwide, there is a clear trend towards embedding various services into a single digital customer journey. This has led to the emergence of embedded platforms, product and service marketplaces, and even super-apps that combine multiple offerings into one cohesive app experience. While these embedded journeys are increasingly comprehensive, they

/retail /predictions Digital Bank Transformation

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