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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Alex Kreger Founder & CEO at UXDA
In the past decade, the financial landscape witnessed a dramatic transformation driven by two distinct forces: fintech startups and traditional banks. Initially, fintechs emerged as UX-rich but often monofunctional challengers, while banks remained service-rich but struggled with digital customer experience. Today, however, these lines are blurrin...
30 mins /retail /markets
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Many of us know that SMEs and also employees in larger enterprises and the public sector complain about an ever-growing administrative burden. Much caused by nitty-gritty difficult-to-decipher regulation. This is also coming from the work to make the Single EU market real. There politicians can always blame Brussels. One way of counteracting it ...
3 hours /ai /identity
There is hardly a day passing by without new reports about hundreds of billions or multitrillion cost savings on their way with the Trust Infrastructure. Of course, these are in the right ballparks – and the western world for sure need them also against increasingly politically engineered cybercrime. Luckily the identity building verifiable creden...
02 June 2025 /retail /identity
Anton Roe CEO at MHR
We often hear about the siloes between departments being detrimental to business success. Whether this is working from disparate systems; being unable to ensure everyone across the organisation has access to the same data; or teams making decisions on which products and services to implement for their benefit, rather than considering how this ladd...
30 May 2025 /people
Teo Blidarus CEO and Co-Founder at FintechOS
Insurance is shifting from a purely B2C model to integrated, accessible protection. Instead of standalone coverage, insurers need to provide solutions that fit naturally into everyday transactions and customer journeys. Traditional insurance models often fail to reach those who need protection most. As customers seek coverage that adapts to their f...
28 May 2025 /cloud /markets
Sakkun Tickoo Digital marketing consultant at Wonderful Payments Ltd
Have you ever been caught behind someone at a coffee shop who was frantically looking through their wallet for the "right" card? The person next to them, on the other hand, just taps their phone and walks away with their latte. That's the change in how we pay in modern times. You might be surprised by this question: What if I told you ...
27 May 2025 /payments
Only 3 % of U.S. companies are truly customer-obsessed. They’re racing ahead with 41 % faster revenue growth, 49 % higher profits and 51% better customer retention according to Forrester’s 2024 US Customer Experience Index. And 2024 Bank Customer Experience Survey by FICO shows that 62% of respondents believe customer experience is as important as...
19 May 2025 /retail /markets
After years of digital innovation, many financial apps still drown users in data—and miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, we’ve found that tapping into users’ emotional motivations can transform their entire financial journey. It’s not ...
12 May 2025 /retail /devops
For years, traditional banks built their reputations on physical branches and face-to-face customer relationships. But today, they face an existential challenge: nimble Fintech startups are emerging on a global scale, offering convenience, efficiency and mobile reach that simply can’t be matched by local branches alone. Like the shift from local n...
06 May 2025 /retail /predictions
Aymeric Monod-Gayraud Co-Founder at LoanTube (#Sifted100)
There’s a persistent myth in UK financial services that credit brokers are simply comparison engines, digital middlemen shuffling applications from one side of the internet to another with little added value. This outdated perception ignores how technology has fundamentally transformed the role of digital credit marketplaces, delivering additional...
02 May 2025 /retail /inclusion
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