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Expert opinions Last 7 days total 47

Frank Moreno

Frank Moreno CMO at Entersekt

6 Ways banks and credit unions can use fraud prevention for better CX

Banks and credit unions are under constant pressure to retain customers, especially younger generations who are happy to switch primary bank accounts. Rather than adding yet another product aimed at younger cohorts, smart financial institutions (FIs) are capitalizing on their scam and fraud prevention systems, using them to build strong competitiv...

/security /retail Marketing in Financial Services

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

The Tech Driven Path to Operational Excellence in Banking

In the fiercely competitive world of financial services, achieving operational excellence is key in the continuous development of efficiency, productivity and improvement of customer experience. Operational excellence is not just about improving productivity, but making sure to provide customers with the best service while assuring agility and qua...

/ai /regulation

Dmytro Spilka

Dmytro Spilka Director and Founder at Solvid, Coinprompter

How Artificial Intelligence is Empowering SMEs to Prevent Employee Turnover

Employee turnover can be a highly costly burden on small to medium-sized enterprises, but could emerging technologies like artificial intelligence prompt improvements in retention rates? With the average employee costing an estimated £12,000 to replace for SMEs, instances of high turnover can be severely damaging to operational efficiency. With ...

/ai

Serhii Serednii

Serhii Serednii Head of AI / ML at MD Finance

Lending Redefined: Implementing ML To Enhance Products, Workflow, and Customer Experience

An AI-First-Approach is a core pillar of fast-growing fintech companies, aimed at enhancing both internal processes and product efficiency. Let ML Decide: The Credit Scoring Evolution Automation in lending and scoring has existed since the mid-20th century, but when we talk about digital lending today, we no longer refer to traditional rule-base...

/ai /identity Artificial Intelligence

Nkahiseng Ralepeli

Nkahiseng Ralepeli VP of Product: Digital Assets at Absa Bank, CIB.

From Open Banking to Open Finance to DeFi: The Open Evolution of Finance

Open Banking has moved from regulatory idea to industry reality, driving transformation by enabling secure, permissioned data sharing between financial institutions and third-party fintechs. In practice, this means banks expose certain data (like account balances or transaction history) through open APIs, but only when you, the customer, give con...

/crypto /predictions

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Stephen Terry

Stephen Terry UK MD at Arctera

Henrique Prado

Henrique Prado Product Manager at LoanTube

Fahmi Syed

Fahmi Syed President at Midnight Foundation

Ivica Djordjevic

Ivica Djordjevic Head of Product at Relio

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Research Total research pieces 284

Impact Study

NextGen retail banking: A roadmap to successful modernisation

Learn why retail banks must transition to modern, composable, future-ready infrastructures today – and how they can devise journeys that are tailored as well as cost-effective. A significant portion of the retail banking landscape still relies on legacy systems, some of which can be costly and hamper innovation. According to a report from the Financial Conduct Authority (FCA), 58% of the UK’s financial services firms use legacy infrastructure for some operations, while 33% depend on it for most of their activities. In North America, the picture is similar, with around 40% of US banks still using the Common Business-Oriented Language (COBOL) – a coding language dating back to 1959. Some surveys indicate that up to 70% of bank IT budgets are spent on maintaining these legacy systems.   Today, with rapidly evolving consumer demands, technological advancements, stiff competition, and regulatory upheaval, outdated infrastructures are no longer tenable – and risk negatively impacting banks’ efficiency, agility, and customer experiences. So, how can retail banks modernise, while controlling costs and ensuring minimal impact on day-to-day business applications?   This Finextra impact study, produced in association with Oracle, analyses:  The key challenges of legacy banking systems  How to draw up a tailored roadmap for modernisation  How to quantify progress and measure success 

24 downloads

Event Report

Business@EBAday 2025

Your Essential Guide to Payments Innovation: Business@EBAday 2025 is Here! Business@EBAday 2025 is your exclusive digital companion to this year's premier payments and transaction banking event. This comprehensive supplement provides the latest insights from the leading companies exhibiting and sponsoring EBAday, offering a unique perspective into the innovations driving our industry forward.   What's Inside? Inside, you'll find articles and thought leadership pieces covering the most critical topics in payments today, including: The Road Ahead for ISO 20022 Migration: Understand the challenges, opportunities, and strategic implications as the industry moves towards richer data. Strengthening Defenses with Verification of Payee (VoP): Explore the latest strategies and technologies in fraud prevention. The Transformative Power of AI in Payments: Discover how artificial intelligence is reshaping operations, enhancing security, and creating new possibilities. Unlocking Efficiency with Virtual Accounts and Instant Payments: Dive into cutting-edge solutions for streamlined liquidity management and real-time processing. And much more! Hear diverse perspectives on cross-border payments, regulatory shifts, building robust ecosystems, and achieving operational excellence.   This supplement is an invaluable resource for: Payments professionals seeking strategic foresight. Financial institutions looking for actionable insights. Fintech innovators exploring collaborative opportunities. Anyone keen to understand the future trajectory of the payments industry.   Get a head start on the EBAday experience and equip yourself with knowledge from the industry's thought leaders. Have a look inside!   Business@EBAday 2025 is produced jointly by EBA and Finextra Research.

227 downloads

Impact Study

Why DevSecOps is key to navigating innovation and compliance

Explore how DevSecOps enable organisations to navigate economic uncertainties while treating innovation and compliance as complementary forces rather than competing priorities. A balancing act is underway within the financial services industry. Driven by client demand and fintech competition, institutions are increasingly obliged to innovate, while at the same time, ensure every step forward is secure and compliant. Often, it feels as though these two goals sit on either side of a seesaw – when one goes up, the other must go down. Many such challenges are born from the software delivery process, where countless organisations are struggling to source the expertise and capabilities necessary to deliver secure and compliant applications, at speed.  Much of the conflict stems from fragmented DevSecOps (a software development practice that integrates security throughout the development lifecycle) strategies which are built upon outdated infrastructure. Indeed, many financial institutions (FIs) today operate with disjointed security and development workflows – sometimes patching together between five to 10 separate tools that were implemented incrementally over time. While this approach worked five years ago, better options exist today. A simplified stack is conducive to both innovation and compliance – without either being compromised.  This Finextra impact study, produced in association with GitLab, explores:  How the evolution to a unified software delivery platform can deliver on both innovation and compliance;  reduce the risk of security incidents;  supercharge operational efficiencies;  amplify business agility and scalability;  and even support talent acquisition. 

119 downloads

FinextraTV

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/regulation

Successful Instant Payments Adoption: Is Regulation Enough?

In this FinextraTV interview during NextGen Nordics 2025 in Stockholm, Majda Nogo, Head of Sales and Business Development, Nordics and Baltics, Wordline Financial Services listed the reasons why Instant Payments still presents a number of opportunities to feel optimistic about the future. As part of this, Nogo expressed the belief that regulation and legislation, on its own, is not enough to fuel market adoption.

Long reads Total long reads 1280

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is AI bias?

The term ‘AI bias’ refers to situations whereby an artificial intelligence (AI) system produces prejudiced results, as a consequence of flaws in its machine learning process. Often, AI bias mirrors society’s inequalities, be they around race, gender, class, nationality, and so on. In this instalment of Finextra’s Explainer series, we ask where bia...

/ai

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

How fintech firms can champion real LGBTQ+ inclusion

This Finextra long read series will focus on moving beyond performative allyship to explore structural inclusion during and after Pride Month - a celebration of the LGBTQ+ community and commemoration of the contributions of lesbian, gay, bisexual, transgender and queer culture. By adopting inclusive policies, promoting visible role models, and...

/inclusion

Tushar Chitra

Tushar Chitra Vice President, Product Strategy and Management at Oracle Financial Services

Win-win banking: Unlocking value through advanced product, pricing, and billing

In today’s fast-moving and hyper-competitive retail banking ecosystem, product and pricing agility is no longer a luxury for financial institutions: it is now a necessity. Innovation-first challengers, evolving customer expectations, and regulatory pressures have forced banks to rethink how they design, price, and deliver products. Advanced produc...

/retail

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