Latest Instant Messaging News: Finextra Research

Successful Instant Payments Adoption: Is Regulation Enough?

In this FinextraTV interview during NextGen Nordics 2025 in Stockholm, Majda Nogo, Head of Sales and Business Development, Nordics and Baltics, Wordline Financial Services listed the reasons why Instant Payments still presents a number of opportunities to feel optimistic about the future. As part of this, Nogo expressed the belief that regulation and legislation, on its own, is not enough to fuel market adoption.

15 May 2025

Finextra TV/payments

Are Customer Demands Higher Than Bank Capabilities?

Whilst attending the 2025 NextGen Nordics event, Patrik Havander, Head of Nordics & Baltics at Visa Direct, spoke to FinextraTV to address cross-border payments and the current disparity between customer expectations and bank capabilities. Alongside this, Havander explained how G20 directives and input from the Financial Stability Board show the way the world is evolving and how banks have had to rely on Fintech partnerships to keep up.

13 May 2025

Finextra TV/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

15 November 2023

Finextra TV/Instant Messaging

How to protect and innovate in a real time open ecosystem

Marcus Hughes, Head of Strategic Business Development, Bottomline Technologies, speaks at EBAday 2019 about how banks can keep pace with ever-more sophisticated fraudsters while transitioning to real time payments and maximising the opportunities of PSD2.

16 July 2019