Latest Instant Messaging News: Finextra Research

EBAday 2025: G20 2027 target a turning point, not a finish line

Last year, the newest progress report on the G20 roadmap for enhancing cross-border payments was released by the Financial Stability Board. Discussing the challenges and optimism since, a panel of payment experts at EBAday provided their insights into the obstacles of interoperability and cohesion.

28 May 2025

Finextra TV/regulation

Successful Instant Payments Adoption: Is Regulation Enough?

In this FinextraTV interview during NextGen Nordics 2025 in Stockholm, Majda Nogo, Head of Sales and Business Development, Nordics and Baltics, Wordline Financial Services listed the reasons why Instant Payments still presents a number of opportunities to feel optimistic about the future. As part of this, Nogo expressed the belief that regulation and legislation, on its own, is not enough to fuel market adoption.

15 May 2025

Finextra TV/payments

Are Customer Demands Higher Than Bank Capabilities?

Whilst attending the 2025 NextGen Nordics event, Patrik Havander, Head of Nordics & Baltics at Visa Direct, spoke to FinextraTV to address cross-border payments and the current disparity between customer expectations and bank capabilities. Alongside this, Havander explained how G20 directives and input from the Financial Stability Board show the way the world is evolving and how banks have had to rely on Fintech partnerships to keep up.

13 May 2025

Research/Instant MessagingImpact Study

Cross-border payments: How is the market addressing G20 targets?

19 February 2025 485 downloads

Research/Instant MessagingImpact Study

Are you ready for CBPR+? Accelerating modernisation and efficiency through ISO 20022

05 February 2025 337 downloads

Research/Instant MessagingFuture of Report

The Future of Payments 2025 – Digital, Instant, Profitable?

17 October 2024 1038 downloads

Research/Instant MessagingImpact Study

Mastering the Transition to ISO 20022

16 September 2024 500 downloads

Finextra TV/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

15 November 2023

Research/Instant MessagingFuture of Report

The Future of the Global Financial Ecosystem 2024

07 September 2023 1059 downloads

News/regulation

More banks pay multi-million dollar penalties over WhatsApp use

Wells Fargo and BNP Paribas are among the latest banks to be hit with multi-million dollar penalties by US regulators over employee use of unofficial communication tools like WhatsApp and iMessage.

08 August 2023

Research/Instant MessagingFuture of Report

The Future of Payments 2023

19 June 2023 1477 downloads

Research/Instant MessagingWhite Paper

Conversational Banking 2023: How to achieve a 293% ROI with conversational AI

15 May 2023 90 downloads

News/regulation

Communications surveillance outfit VoxSmart raises $12m

London-based communications surveillance group VoxSmart has raised $12 million in funding from existing investors, including ToscaFund.

14 April 2023

News/regulation

SEC WhatsApp crackdown expands to hedge funds

The Securities and Exchange Commission is widening its probe into Wall Street's use of WhatsApp for conducting business to include major hedge funds, according to Bloomberg.

06 February 2023

News/identity

Barclays and Maven invest in Manchester-based fintech startup Nivo

Nivo Solutions, a Manchester-based fintech startup founded by former Barclays' executives, has secured a £1 million investment from Maven Equity Finance, with support from the Northern Powerhouse Investment Fund and Barclays Bank.

22 December 2022

Research/Instant Messaging

UK Open Banking API Performance 2021-2022

26 October 2022 422 downloads

News/regulation

Banks to pay $1bn over traders' use of WhatsApp

A handful of Wall Street banks are preparing to pay up to $200m each to settle a case with the Securities and Exchanges Commission (SEC) and the Commodity Futures Trading Commission (CFTC) over the use of WhatsApp messages.

22 August 2022