Latest opinions that Steve Morgan has shared on Finextra

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Steve Morgan

Banking Industry Market Lead

Pegasystems

Member since

04 Sep 2019

Location

Reading

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Steve's opinions

The Tech Driven Path to Operational Excellence in Banking

In the fiercely competitive world of financial services, achieving operational excellence is key in the continuous development of efficiency, productivity and improvement of customer experience. Operational excellence is not just about improving productivity, but making sure to provide customers with the best service while assuring agility and qua...

22 hours /ai /regulation

Banks Beware Agentic AI Blackboxes in Modernisation Plans

When using an GenAI applications to spin up a new ad for say a sandwich, the image is stunning and the headline cracking but you realise too late that the bread depicted isn’t a seeded slice of bread and the copy mentions cream cheese which isn’t there. The ad must be pulled and fixed. There’s egg on someone’s face for not spotting the errors but...

27 May 2025 /ai

Combining technology and teams to navigate global shifts in trade flows and economic activity

The economic landscape of the last fifty-plus years is being torn up and that’s having an obvious impact on cross-border trade and payments globally. The US Administration’s tariffs and the ongoing friction and shifts in trade and money flows are leading to difficult challenges for banks and their customers to navigate. Whilst cross-border payment...

09 May 2025 /payments /regulation

People and culture driving AI transformation in financial services

Customer demands, technology automation and artificial intelligence (AI) have all been driving forces behind innovation in financial services, and now with the greater emergence of generative AI (GenAI), it has taken this evolution to another level. In many markets, up to three quarters (75 percent) of banks are already using AI, and a further 10...

01 May 2025

How Gen AI and Automation Can Help Banks Absorb Chargeback Surge

Chargeback requests have been a feature of retail banking for years but in the last 12 months there has been a tidal surge of customer requests. Research firm, Datos Insights, discovered customers disputed $11 billion worth of charges in the U.S. in 2023 alone, with this forecast to rise 40% by 2026. Other countries are seeing similar sharp increa...

09 April 2025 /payments Banking Strategy, Digital and Transformation

How Lenders Resolve UK Car Loans Scandal May be a Catalyst for AI Expansion in Key Operations

April Fool’s Day is no laughing matter for the car lending industry in the UK. The UK Supreme Court is starting its hearings on Tuesday 1st April, which should be the beginning of the end for what banks and other lenders will face in terms of compensation schemes that they will need to follow. It is possible that if the FCA’s proposals are accepte...

01 April 2025 /payments /regulation Banking Regulations

The evolution of open banking in the UK, EU, Australia, and US

Open banking still has the potential to transform global financial services and how people interact with their finances, but it’s still not there yet. The UK, European Union (EU), Australia and US are all charting their own unique course to implementing open banking in their respective region. Across the markets, this leads to differences in how f...

25 March 2025 /payments Open Banking

Navigating the New Frontier: The Convergence of AI and GenAI in Lending

The financial services industry, particularly in lending, stands on the cusp of a transformative era prompted by the application of Artificial Intelligence (AI) and Generative AI (GenAI). These technologies, when embedded within processes to get work done, unlock a synergy between operational efficiency, customer interaction and risk managem

26 February 2025 /ai Artificial Intelligence

Key Themes and Takeaways from SIBOS 2024

Last year's SIBOS 2024 was a melting pot of ideas, innovations, and discussions which underscored the dynamic nature of the global banking landscape. The event brought together industry leaders from around the world, each sharing insights on the future of banking amidst shifting economic, technological, and regulatory environments. And for the fir...

12 February 2025 /ai /sibos Banking

The Road Ahead For AI In Banking

In 2024, the banking sector had quite a year! From a regulatory perspective, the EU AI Act was introduced reinforcing transparency as well as the safe, ethical, and responsible use of AI. The law is particularly important and relevant for the banking sector as AI technology (especially statistical AI) is already used broadly in credit checks as we...

28 January 2025 /predictions Banking Strategy, Digital and Transformation

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