3756 Results from /retail
Martin Bradbury Regional Director, Financial Services UK&I at Dynatrace
In February 2025, the UK Parliament’s Treasury Committee launched an inquiry into IT failures across major banks. The inquiry uncovered over 803 hours – equivalent to more than 33 days – of unplanned system outages in just two years. This unusual government intervention into the affairs of private enterprises reinforces the urgency for financial ...
19 May 2025 /regulation /retail Banking
Alex Kreger Founder & CEO at UXDA
Only 3 % of U.S. companies are truly customer-obsessed. They’re racing ahead with 41 % faster revenue growth, 49 % higher profits and 51% better customer retention according to Forrester’s 2024 US Customer Experience Index. And 2024 Bank Customer Experience Survey by FICO shows that 62% of respondents believe customer experience is as important as...
19 May 2025 /retail /markets Innovation in Financial Services
Igor Kostyuchenok SVP of Engineering at Mbanq
Dear European Incumbents, this an open letter to you from a founder of a FinTech startup. You've been watching the Neobanks like Revolut and N26 acquiring customers in your jurisdiction at a relatively high rate but you weren't worried since most of your customers stayed with you. You have the reputation, you're too big to fail and even you will ...
14 May 2025 /retail /predictions Banking Strategy, Digital and Transformation
Samuel Crompton Associate Partner (Banking, Resilience and AI) at IBM
Operational resilience failures have been increasingly in the headlines recently, exposing cracks in the UK retail sector. With consumers feeling the impact, there’s a renewed urgency for retailers to strengthen their business continuity, with disaster recovery strategies now higher on the agenda than before. While the banking sector has undergo...
12 May 2025 /payments /retail
After years of digital innovation, many financial apps still drown users in data—and miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, we’ve found that tapping into users’ emotional motivations can transform their entire financial journey. It’s not ...
12 May 2025 /retail /devops Innovation in Financial Services
Aurélie L'hostis Principal Analyst at Forrester Research
Buying a car is a major and often stressful purchase. To improve this experience, Capital One introduced Chat Concierge, an AI agent designed to simplify car buying. Unlike typical chatbots, this conversational agent uses multiple specialized AI agents to understand prompts, create and validate action plans, and execute tasks based on buyer prefer...
08 May 2025 /ai /retail Digital Banking
Nikunj Gundaniya Product manager at Digipay.guru
Agency banking helps you extend financial services to unbanked populations. It enables your customers to access banking services anywhere, anytime. South Africa has seen a rise in agency banking due to the demand for financial inclusion. Like everything, there are two sides to aspects. So does the agency banking. There can be challenges in agen...
08 May 2025 /retail
Frank Moreno CMO at Entersekt
Banks have invested heavily in fraud prevention over the past five years. However there are still some glaring gaps (as well as some hidden risks) that have yet to be addressed. And, if these are not remedied in 2025, threat actors will exploit them – at massive cost to the financial institutions (FIs) and their customers. GenAI gets smarter and ...
07 May 2025 /security /retail Artificial Intelligence and Financial Services
Nick Green Director at Purple Patch Broking Ltd
Credit bureau benchmarking has long been associated with one thing: reducing spend. And yes, it can deliver significant savings. But focusing on cost alone risks missing the broader strategic value it can bring. For credit, fraud and procurement teams, benchmarking creates visibility and leverage that extends well beyond cost. It opens the door to ...
06 May 2025 /retail /inclusion Banking
Fernando Henrique Silva SVP Digital Solutions EMEA at CI&T
Written in collaboration with Gabriel Vieira (CI&T’s VP of Engineering) and Henrique Souza (CI&T’s VP of Data) There is a central tension at the heart of modern finance: The more digitised and friction-free payments become, the greater the risk of fraud and compromised customer data rises. While the need for stringent security is obvious, ...
06 May 2025 /ai /retail Artificial Intelligence and Financial Services
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