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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

The tale of two ladders for Mr Same Guy

ChatGTP understood me and wrote: “In a world where data flows like rivers but trust is dammed up behind bureaucratic walls, there lives Mr. Same Guy. By day, he's an employee — filing reports, logging into systems, juggling approvals. By night, he’s just himself — paying bills, accessing health records, verifying who he is to various services. In t...

/ai /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

13 Dark UX Traps Financial Brands Must Avoid in Digital Banking Apps

Could a banking app, knowing users' patterns, emotions and fears, possibly push them to make the wrong choice to maximize the company’s profits? In an era in which apps have become the primary financial gateway, the line between empowering and trapping digital users has never been so blurred. Are some financial services already using shady pattern...

/regulation /retail

Alex Kreger

Alex Kreger Founder & CEO at UXDA

New Battle Field: Win Banking Race on the Client's Smartphone

Let’s cut to the chase. Financial institutions have spent decades obsessing over branches, brand identity, and service fees, believing those were the competitive battlefields. But in 2025, that war is being waged on a device that fits in your back pocket—the touchscreen smartphone. If a mobile banking app feels generic, devoid of real innovation, ...

/retail /predictions

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Trust is the foundation for AI-agents

By now it is clear - not only to the ChatGPTs I have asked (and posted here) - but also to most of us - that the identity building credentials in general purpose organisational wallets are a must-have when employing AI-agents. The bicycle made for two (personal identity used at work and organisation's wallet) can then safely be equipped with an AI...

/ai /identity

Aymeric Monod-Gayraud

Aymeric Monod-Gayraud Co-Founder at LoanTube (#Sifted100)

The Real Decisioning Structures Behind the UK Credit Industry

In the UK, when it comes to borrowing, the discourse typically revolves around credit scores. Specifically, those three-digit numbers are provided by agencies like Experian, Equifax, and TransUnion. We’re told that these figures determine our financial fate and whether we can secure a loan or mortgage. What we’re not told is that there’s a catch. ...

/retail /inclusion

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Up-skilling - at work and at home

I had the pleasure to deliver a Trust Infrastructure&AI-agent presentation yesterday to a group of retired leaders from enterprises and the public sectors. I was very impressed by their enthusiasm and so many good searching questions. Several asked why this huge opportunity for easier life for both citizens and businesses is getting so little...

/ai /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Your App's UX Is Not a Design Problem—It’s a Business Problem

Digital banking has rapidly ascended to the forefront of customer engagement. Yet, despite millions invested in digital app interfaces and innovative functionality, many banks continue to underestimate one vital truth: poor User Experience (UX) isn’t merely a design problem—it’s a hard-hitting business problem. The stakes are high, and ignoring UX...

/retail /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Bad bot or not..

As of recent cybersecurity reports (like from Imperva, Cloudflare, and others), bad bots make up 30–40% of all internet traffic. That’s out of the ~50% of total web traffic that bots represent (the other half being human users – including a seemingly large number working on behalf of Russia’s war in Ukraine). The millions of malicious bots active...

/ai /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Trust in Digital Banking: From Basic to Strategic UX Integration

If we can land rockets on ocean barges, we can figure out how to make digital banking trustworthy. It’s not about just transferring money faster; it’s about creating an experience so seamless and transparent that customers feel as confident in their banking app as they would in a person standing across the counter. Modern financial technology’s gr...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Can the business cases really be that elusive?

It has often been heard that it is difficult to find business cases for enterprises to deploy organization wallets and with them move to the new generic way of interchanging verified data. The more immediate question has probably been asked in the data service provider camp. And some businesses may see the change as a threat to their bottom lines....

/ai /identity

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