Latest Cloud reports and research: Finextra Research

Report

The Future of Digital Banking in North America 2023

A Money20/20 USA Special Edition 2022 in North America saw a continuation of economic recovery from the Covid-19 pandemic, fuelled by the rapid rollout of vaccinations particularly across the US and Canada. Although the US was the fastest of the G7 economies to recover from the crisis, an enduring impact of the Russia-Ukraine conflict resulted in high inflation and the subsequent cost-of-living crisis is set to continue into 2023. These macrotrends are a catalyst for digital transformation within the financial services industry as banks attempt to grapple with new payments trends, the evolution of digital identity and innovative uses of data to enhance customer experience across retail, wholesale and commercial relationships. In 2022, digital banking for the consumer is far more advanced than the products and services that are available for merchants or large corporations. In 2023, open banking must be utilised to remedy this issue. For the retail customer, although digital methods of managing money are now part and parcel of day-to-day life, the pandemic encouraged, or in some cases, forced people who may have been uncomfortable with using technology to bank on their mobile phones or desktop computers. This unfamiliarity with technology has led to consumers being in environments in which they are vulnerable and at increased risk of fraud and other types of financial crime. In 2023, banks will need to ascertain what they need to adapt and strengthen in fraud prevention while also managing new regulatory and compliance requirements. Further, the areas of onboarding that need to be automated must also be considered as part of a holistic digital strategy, striking the balance between innovation and digital noise. For instance, Web3, the metaverse, digital assets and tokenisation are no longer the monopoly of global tech giants, but are increasingly being shaped by financial players who are having their relevance threatened. This Finextra report, which features expert views from ebankIT, EPAM Systems, Infosys Finacle, and Trustly, will explore topics that impact the digital banking sector and those that will be covered at Money20/20 USA 2022 in Las Vegas. Additionally, key insights from Wells Fargo, Plaid, Green Dot, Silicon Valley Bank, FXC Intelligence, Synapse, Navy Federal Credit Union, Branch, Citi, and the New York State Department of Financial Services will cover how organisations across North America are preparing for imminent change across the digital banking landscape.

21 October 2022 1154 downloads

Report

Banking as a Service: Predictions for 2023

Cloud strategies are changing After the financial crisis of 2008, traditional lenders experienced a drop in revenue and new players successfully gained traction after offering products that had been in high demand and long expected from existing banks. This trend advanced after regulators across the world endorsed open banking initiatives, data requirements were standardised and in turn, financial players gradually opened up to technology. With the transparency that open banking provides, banks were encouraged to offer digital services, fair pricing, and increased security. Further, they are forced to utilise application programming interfaces (APIs) for seamless information exchange between partners. This trend has since evolved: with open finance, APIs can facilitate the interchange of data, products and services in an attempt to improve customer experience, offer greater choice, and control over their finances. In 2020, the financial services industry - particularly banks - implemented emerging technologies to accelerate innovation across the infrastructure of core functions in real-time, and underlying trends that were previously being considered were utilised in weeks, rather than months or years. The coronavirus has led to relationships with consumers being reimagined and relationships with ecosystem partners being redefined; this also resulted in products and services being reconsidered. Technology providers are no longer just technology vendors: startups, scaleups and even unicorns are now viable collaborators for financial institutions. In this post-lockdown era, banks are tapping into this partnership model to enhance their digital transformation to keep pace with customer requirements and avoid being disrupted by newer, more technology-savvy, entrants. When banks work with technology companies, APIs can be built with a number of microservices that can communicate and connect with these third parties, building upon open finance solutions on cloud-based platforms. This allows financial institutions to scale on demand, pay for only what is consumed, and expand serverless architectures. Financial institutions are no longer considering the cloud – the cloud is necessary for how finance works today. An emerging yet burgeoning trend that will continue to evolve and grow in 2023 – banking as a service (BaaS) - offers a new route to market for banks and empowers them to attract new, niche customers by leveraging the cloud. BaaS also allows non-financial companies to push out financial products where and when they are needed, direct to their customers with minimal investment and with the benefit of cloud-based, pay-as-you-go pricing. This Finextra impact study, produced in association with i-exceed, explores how financial institutions and technology providers can collaborate to deploy mobile and web-based banking solutions at a faster rate.

20 October 2022 1005 downloads

Report

SaaS: The case for building a new banking business model

Why is SaaS pivotal to tackling regulatory, competition, and technology challenges? Banks are no longer only interested in building their infrastructure in order to serve their customers the best they can. Rather, they strive to position themselves as the orchestrators of API platforms. Software as a Service (SaaS) deployment models are the ideal tool to reduce the struggles faced by banks as their role evolves. SaaS models are highly effective, as they target some of the key challenges banks face in their efforts to digitally evolve while remaining competitive. An increasingly demanding customer base, competition from agile digital players, regulatory burdens and legacy technology are four of these significant hurdles that can be mitigated using SaaS. Not only does SaaS assist in managing these challenges, it can also equip financial institutions with the toolkit required to thrive in the future. This Finextra impact study, produced in association with Temenos, explores how banks can best leverage technologies by third-party providers in order to mitigate industry pressures threatening their business model, adapt to shifts in customers' interaction behaviour, and improve their ability to remain competitive in an increasingly digital ecosystem.

03 October 2022 519 downloads

Report

Mainframe to Cloud: How to shift applications

The shift to the cloud The financial services industry is increasingly turning to the cloud to resolve challenges involving the movement of money. However, some banks, payments providers, capital markets firms and insurance companies are still questioning why an accelerated shift to the cloud is required. Further, what are the conditions, circumstances and considerations that should be taken into account when looking to migrate applications? It’s not just about technology. It’s about culture and the talent that is needed to transform from a legacy-based infrastructure and deal with a more agile method of operating and collaborating with partners in a cloud environment. This generational repositioning should be managed in an efficient manner to facilitate a successful, safe passage of moving from one domain to another. The mainframe, or the central repository, in an organisation’s data centre is usually linked to its users through workstations or terminals. Although the presence of a mainframe often implies a centralised form of computing, they are in dire need of modernisation. Those with awareness of how to transform the mainframe, how to consume the cloud, and who are able to to establish a strategic blueprint for their digital transition will be better positioned to retain their customer base. Each financial institution will have a different journey to the cloud: some will opt for a hybrid model, others will transform with the cloud or to the cloud. Mainframes present vast opportunities, but the time has come for the self-written applications and the mainframe-based business processes to be modernised. To explore these opportunities, specialists gathered for a Finextra webinar, ‘Mainframe Modernisation: The cloud shift’, that was hosted in association with Deloitte and Amazon Web Services (AWS). The webinar panel looked to discuss how mainframes can provide mission critical functionalities for financial institutions and the very specific challenges that come with modernising mainframes. This event report outlines the findings from that session.

05 September 2022 331 downloads

Report

The Future of Digital Banking in the UK 2022

The digital transformation of financial services remains a defining journey being undertaken by banks and fintechs across the globe. Increased digitisation of banking services after the Covid-19 pandemic, demonstrates how financial institutions are becoming more agile and better equipped to serve their end-customer. The future of banking is an industry reliant on cloud-based technology and partnerships with fintechs to drive their businesses forward. The digitisation of financial services through mobile apps, audio chatbots, and automation makes banking more personalised and convenient to users. However, accompanying this digitisation comes challenges such as cybersecurity and fraud, arising from this shift toward a digital ecosystem. Talent has never been in higher demand, and retaining strong employees with the right training is pivotal to succeeding digitally. By partnering with fintechs, banks are overcoming these challenges and navigating the new environment with the future front-of-mind. Featuring expert views from 10x Banking, Infosys Finacle, Mambu, and Salt Edge, and insights from Lloyds, first direct, OakNorth, and Santander, this Finextra report will explore how industry leaders perceive key events and trends defining the future of digital banking in the UK, during 2022 and beyond.

07 July 2022 1386 downloads

Report

The CIO’s guide to architecture modernisation through portability, resilience, and flexibility

Why CIOs need to shelve short-termism in favour of smart modernisation Every architecture decision a CIO makes directly impacts their bank’s competitiveness and success. This is truer than ever as competition and disruption from agile, fast-moving players continues to increase and they scoop up customers who are eager to interact in new ways with their financial services providers. The infrastructures on which the traditional financial services industry - and banks in particular - have been built aren’t holding up to this pressure. Their response? Singlethreaded point solutions, and lots of them. However, these aren’t solving problems for the long-term - or, arguably, even in the short-term. Rather, they’re exacerbating a growing architectural issue, adding to the inefficiency and lack of scalability of their IT environments. They’re also making it harder to get a clear, unified view of the whole estate. Instead, banks continue to accumulate technical debt, create integration headaches on a colossal scale, and ultimately fail to rise to the challenge that today’s financial services ecosystem demands. Of course, banks have legacy infrastructure to consider. Abandoning these investments isn’t an option. But building alongside them using cloud and new technology is. Banks need to consider how to bring together the operational domains of customer, application, infrastructure, and security. Through modernisation and automation - and combining the best of existing and new – they’ll be able to connect data silos, integrate systems, and enable real-time visibility to deliver improved services faster and more securely. The bottom line is, banks’ CIOs need to do more than merely resource the next project. They should be working towards increased visibility on all levels to provide long-term resilience for their organisations and most importantly, their customers. And whether success means enabling their global workforces to work from home today, tomorrow, or next year - or upping the game when it comes to customer interactions - they’ll be able to do that, and more, underpinned by a modern infrastructure. Download this Finextra impact study, produced in association with Tanium, to learn more.

14 June 2022 397 downloads

Survey

Payments Modernisation: The Big Survey 2022

How cloud, data-rich ecosystems and real-time digitisation are transforming the payments business This survey, conducted in early 2022, aimed to quantify the latest trends in payments modernisation, cloud and ‘as-a-service’ delivery models for account-to-account payments across corporate, SME and retail banking. It is a forward-looking annual report, which allows for an analysis over time of priority shifts for banks and their customers, and highlights areas where the trend towards digitisation and real-time payments are accelerating. The survey demonstrates there is a clear understanding of the benefits of consolidation of payment types, including operational and customer experience improvements. Progress to this goal highlights the trend towards outsourcing standardised processes such as payment processing to a capable and trusted partner, through the evolution to PaaS, allowing the financial institution to improve its overall operational efficiency and customer propositions. Download your copy of this Finextra Survey Report, produced in association with Volante Technologies, to learn more.

30 May 2022 895 downloads

Report

The Future of Payments 2022

The Cutting Edge of Digital Payments The Covid-19 pandemic and Russia's invasion of Ukraine in 2022 has proven that the financial services industry must be always at the cutting edge of payments. Amid uncertain times, resilience is key and with the rising cost of living expected in the UK and across Europe, criminals will view this as an opportunity to infiltrate financial systems and attack. We will need to adapt at the same rate as fraudsters, and all digital systems must be designed with security at the forefront. Alongside this, education will be crucial to ensuring customers are aware of the risks involved with new financial or payments schemes. As seen with the UST crash and instability around digital assets, the sector must remain cautious before placing all our bets on uncharted waters. With expert views from Banking Circle, CBI, Form3, GoCardless, and Infosys Finacle, in this report you will learn from industry leaders about the events and trends defining global payments in 2022 and beyond. The report also includes insights from Fluency, Hogan Lovells, IBM, McDermott, Will & Emery, Nationwide, Nordea, Linklaters, TSB Bank, and Visa.

27 May 2022 1741 downloads

Report

Cloud, the Critical Component to Power New Business Models

Today, every company is a technology company. No organisation can modernise products, deliver services, or meet customer expectations without harnessing the benefits of technology. Financial institutions are now learning from leaders in other industries and applying acquired best practices for successful cloud adoption to their business models. The financial services industry is at an inflection point in its use of technology and banks have already started to seize this moment and embark on their transformation journeys. With the increased agility that the cloud offers, products can be brought to market much faster and in a cost-efficient manner, which is what has led to traditional financial institutions adopting and migrating to the cloud with urgency. Key drivers, in addition to resilience, include the desire to be more efficient from a developer productivity standpoint and raising the bar on security has been equally important. To workshop these best practices, experts gathered for a Finextra webinar, ‘Modernise, innovate and transform on the cloud’, hosted in association with Tata Consultancy Services (TCS) and Amazon Web Services (AWS). The panel looked to explore how financial services organisations are leveraging the cloud to transform existing businesses and bring innovative new solutions to market.

11 March 2022 395 downloads

Report

The Future of Regulation 2022

From Innovation to Execution The fire for innovation in financial services has long been raging, and regulators, having transformed their modus operandi to keep pace with the force of technological change, are carefully approaching their role in the great rewiring of the financial system. The fear once invoked by terms like artificial intelligence, cloud computing, or data sharing, has been relegated to the past, and the role of technology in the future of financial services is now accepted as being intrinsic to its success. With Open Banking reaching new realms of maturity, players have begun questioning how best to measure its success in a post-pandemic world. While Open Finance edges ever closer to pulling all focus away from the original Open Banking objectives, innovators are looking for ways to unbridle all pretence tied to our traditional view of what finance should achieve. Instead, they are placing impeccable user experience at the centre of their offering. This unbridling is also becoming apparent in the burgeoning appetite for decentralised finance offerings by retail and institutional investors. Central bank digital currencies (CBDCs) inject another layer into this mix, as central banks and governments carefully weigh up the advantages and risks of diving straight into the opportunity they present. Regulators are caught in the middle of these rapidly evolving trends and forces, attempting to stay the regulatory course by ensuring stability and security, while also motivated to remain at the forefront of this technology. Resilience has never been a more important focus for regulators, who are shifting responsibility directly onto market players to ensure strength across intertwined systems. Selecting a handful of areas tied to fintech that are either ripe for, or undergoing seismic regulatory evolution, we’ve compiled a wealth of insights from industry experts who have shared their views on the changes we can expect in 2022. This new Finextra report features commentary from industry experts across a breadth of financial, technology and regulatory firms, which include contributions from Accenture; A&O Consulting; Bird & Bird; Change Gap; Coutts; Herbert Smith Freehills; Hogan Lovells; Plaid; Proskauer; P2 Consulting; McDermott, Will & Emery; Noll Historical Consulting LLC; Société Générale; State Street; and The DPO Centre.

07 February 2022 1113 downloads

Report

Getting tech right: Selecting the right software products to fulfil the digital demands of banking

While the global pandemic may have been a shock to the system for incumbent financial institutions, it only served to reinforce the growing pressure to digitally transform their operations. Thanks to rapid digitisation of services across industries the profile of the typical consumer is evolving into a far more sophisticated and demanding user. As a result of this evolution, retail consumers and corporate clients alike are hoping to leverage more from the relationship they share with their banks. While younger, digitally native financial institutions are well positioned to adapt and mould their offering in line with this shifting profile, incumbents weighed down by legacy technology and infrastructure are finding the pivot more challenging. Rather than resisting change, incumbents that accept that the ubiquity of big tech and the client-centric ecosystem are permanent, are likely to reframe their mindset into delivering consumer-centric services effectively. Download your copy of this Finextra impact study, produced in association with SunTec Business Solutions, to explore the key trends shaping the push toward a new financial services industry, and the key technologies that banks can deploy to evolve into more customer-centric institutions.

31 January 2022 422 downloads

Report

Future-Ready Payments Solutions: Remaining competitive with reusable technology

Over fifty years ago, when the original payment pioneers built electronic funds transfer (EFT) platforms to enable card services, they had a single use in mind. Reliable and secure card payments were achieved, but the architecture was so closely bound to card transactions that it is now becoming incompatible with today’s colourful payment universe. As mobile and contactless payments, Quick Response (QR) codes, digital currencies, Request to Pay (R2P), Real-Time Payments (RTP), Buy-Now-Pay-Later (BNPL) and peer-to-peer (P2P) payment applications take off, banks are forced to build separate in-house silos, in order to process these new payment types. Given a plethora of dedicated systems are already in place to process cash, cheque and card payments, management of these silos and ‘add-ons’ is becoming a complex undertaking. Forward-looking banks are tackling this challenge by deploying modern payments platforms that are comprised of a set of re-useable services. These have the capacity to not only consolidate numerous payment schemes onto a single platform, but they can also future-proof businesses by facilitating easy adoption of new payment types. As the payments race heats up – and banks wrestle with the emergence of new digital currencies, payment instruments, funding methods and payment types – those with the most agile, secure, and reusable platform will be rewarded with a strong competitive edge and improved margins from being able to control when, how deeply and how long to take part in any new payments venture. Download your copy of this Finextra impact study, produced in association with Diebold Nixdorf, to learn more.

09 December 2021 788 downloads

Report

Building the Road to a Hybrid Cloud Future

A recent survey conducted by Finextra and Red Hat showed that 82% of the financial services respondents say they are embracing and implementing hybrid cloud infrastructure company-wide. Many are now deploying open source technologies to support and enhance the inherent capabilities of a hybrid cloud infrastructure, which include agility, resilience, portability, automation, speed to market and continual testing and iterative improvements at speed in isolated, protected environments. The open hybrid cloud adds interoperability to this, and is a factor cited by leading practitioners as increasing their ability to attract developer talent. These attributes, however, will mean very different things to different business stakeholders and will therefore be prioritised in differing orders by different business lines. Speed of development and speed-to-market will likely be of greatest importance to digital programme strategists and developers, whereas portability will be more important to someone leading system recoveries or performance outages, where operational resilience is key. Where these priorities conflict – or complement – each other needs to be identified and communicated to the board, for a cohesive, top-down strategy to be fulfilled with a consistent approach. There will be different challenges in executing that strategy across different parts of the business - there could be gaps in knowledge, understanding or expertise, hence where these challenges lie and for whom becomes a compelling question to answer. Overcoming different hurdles and identifying the different benefits is a key part of a strategy to fully realise the potential of cloud architectures. And all strategies need to take a long-term view – the migration from on-premise systems in bank-owned data centres to a cloud service provider and on through hybrid cloud environments is a dynamic culture shift rather than a quick decision to migrate a few workloads and reap the benefits. Financial organisations need to know and understand the value of what hybrid cloud can deliver to what part of their business and overall operations, and they need to identify the different gaps and challenges in order to achieve the required outcomes. It is no small journey or undertaking, but the benefits can be universally acknowledged as a clear incentive. This research paper from Finextra, in association with Red Hat, is based on several interviews with senior leaders from diverse areas of the banking business to explore and understand some of the key questions around hybrid cloud.

24 November 2021 252 downloads

Report

Continuous Reinvention: The holy grail of Digital Transformation

Driven by the uncertain macroeconomic environment - and remote working paradigm - that endured throughout the pandemic, the term 'digital transformation' has increasingly been grabbing headlines. Indeed, to stay afloat and remain competitive, financial services firms have been compelled to modernise their solutions. However, as is the case with any kind of technological innovation, infinite reinvention is key, and as such, structural agility has become critical to banks’ transformation strategies. For such a strategy to succeed, however, the migration of banks’ core systems to a resilient and scalable platform in the cloud is vital. To workshop these issues, experts gathered for a Finextra webinar, ‘Beyond 2021 – Why infinite reinvention is key to digital transformation’, in association with Amazon Web Services (AWS) and Capgemini. This impact study explores the findings of that webinar, and examines how firms should go about building an evergreen solution within a modern, cloud-based infrastructure.

03 November 2021 313 downloads

Report

Open Banking powered by the Cloud, Democratising Finance at Scale

As new business models emerge with recurring revenue in the innovative payments sector, traditional banks are looking to utilise open banking and open finance to assist with their digital transformation. Consumers need real-time, instant, and faster payment capabilities, and with open banking, PISPs are providing alternative methods of payments with a single API connection. Whether banks are providing alternative payments methods or not, this shift to a digital economy will continue and will result in an attraction to a platform where financial data can be used to offer value-added services to other industries. By utilising APIs, financial institutions can implement open finance solutions to improve the customer experience and offer customers greater product choice and control over their finances and data. With a cloud provider, customers can build APIs across multiple microservices that interact with third parties quickly and connect with them in a simple way. Fintech firms have developed open finance solutions that complement cloud-based open API platforms and provide the solutions financial institutions need. With the cloud, financial institutions can scale APIs on demand, pay only for what they consume, and build modern serverless architectures. Building open finance solutions on the cloud requires minimal capex and investing in this technology today will help financial institutions get a step ahead of industry peers. Download this Finextra impact study, in association with Amazon Web Services (AWS), to learn more.

28 October 2021 546 downloads