Branch banking

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Modern Banks Must Adapt to be More 'Phygital'

/retail

Modern Banks Must Adapt to be More 'Phygital'

Describing the evolution of modern banking, Sovan Shatpathy, SVP, Product Management & Development, Oracle Financial Services joined the FinextraTV virtual studio to explain how banks can thrive. As well as contextualising the current landscape and offering insights into the way that banks are now focussing more intently on the customer journey, Shatpathy asserts that all banks cannot be physical or digital, they must be 'phygital'.

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JPMorgan Chase oepns new format branches to cater for affluent customers

JPMorganChase today announced it is expanding its affluent banking offering by opening 14 new J.P. Morgan Financial Centers across four states, bringing a uniquely tailored and high-touch experience to millions of potential clients.

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BofA to open more financial centres

Bank of America will open more than 150 new financial centers across 60 markets by the end of 2027, including 40 this year and an additional 70 in 2026.

UK Post Office and banks ink new cash access deal

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UK Post Office and banks ink new cash access deal

The UK's Post Office has signed a five-year partnership agreement with the country's banks and building societies to provide millions of people and small business with access to cash.

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Bank of Ireland begins rollout of c.650 new ATMs as part of €60m investment in branch network

Bank of Ireland has begun the replacement of its entire ATM fleet as part of a €60 million investment in ATMs and branch improvements.

Deutsche Bank to cut 2000 jobs through branch closures

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Deutsche Bank to cut 2000 jobs through branch closures

Deutsche Bank will make "significant" cuts to its branch network this year, affecting around 2000 jobs.

Santander to shut almost a quarter of UK branch network

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Santander to shut almost a quarter of UK branch network

Santander is set to reduce its UK branch network by nearly a quarter, shutting 95 branches and putting 750 jobs at risk

Lloyds to cut UK jobs, shift IT skills to India - FT

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Lloyds to cut UK jobs, shift IT skills to India - FT

Lloyds is planning to cut hundreds of permanent IT employees working in the UK, whilst simultaneously hiring IT engineers in similar roles in India.

/people

Swedbank Robur appoints Maria Rengefors to board

As of March 6, 2025, Maria Rengefors has been appointed as a new board member of Swedbank Robur, expanding the board to a total of six members. She brings extensive experience from the financial and asset management industry, including her previous role as Head of Branch at Nordea Funds.

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CaixaBank's sign language video interpretation service to be rolled out across all branches

By March, CaixaBank will have completed the deployment of its sign language video interpretation service for individuals with hearing impairments across its entire branch network.

Lloyds, TSB, Halifax, and Nationwide among UK banks down on payday

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Lloyds, TSB, Halifax, and Nationwide among UK banks down on payday

British banks TSB, Bank of Scotland, Nationwide Building Society, Halifax, Lloyds and First Direct have reported problems for customers making payments this morning.

Bank of Ireland to cut jobs in efficiency drive

/people

Bank of Ireland to cut jobs in efficiency drive

Bank of Ireland is set to reduce its headcount as part of a digitally-fuelled efficiency drive, according to its chief executive.

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CBA to invest $100 million in regional branch network

CBA has extended its existing commitment to regional Australia, with all regional branches to remain open until at least 31 July 2027.

Lloyds and NatWest close more branches

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Lloyds and NatWest close more branches

Lloyds Banking Group and NatWest have announced the closure of nearly 200 branches between them as the industry's retreat from the high street continues.

Cash withdrawals on the rise - Nationwide

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Cash withdrawals on the rise - Nationwide

UK building society Nationwide is reporting an uptick in ATM cash withdrawals for the third year in a row as Brits turn to notes and coins to help with budgeting at a time the cost of living remains high.

Lloyds to close Liverpool contact centre and Dunfermline office

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Lloyds to close Liverpool contact centre and Dunfermline office

Lloyds Banking Group is closing its contact centre in Liverpool later this year, forcing around 500 employees at the site to commute to Chester. The bank is also set to cut several hundred jobs.

/retail

Bank of Baroda opens ‘phygital’ branch

Bank of Baroda, one of India’s leading public sector banks, inaugurated a ‘Phygital’ branch at South End Road, Bengaluru.

Lloyds branch shake-up raises fears of more closures

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Lloyds branch shake-up raises fears of more closures

Customers of Halifax, Lloyds and Bank of Scotland will be allowed to use any of its branches under a shake-up that has sparked fears over more branch closures at the lender.

US agencies provide advice for combatting elder financial exploitation

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US agencies provide advice for combatting elder financial exploitation

The Board of Governors of the Federal Reserve System (FRB), Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), Financial Crimes Enforcement Network (FinCEN), National Credit Union Administration (NCUA), Office of the Comptroller of the Currency (OCC), and state financial regulators issued a joint statement this week.

Wells Fargo to sell San Francisco HQ to favour US East Coast - WSJ

/wholesale

Wells Fargo to sell San Francisco HQ to favour US East Coast - WSJ

Exclusively reported by The Wall Street Journal, the bank's San Francisco Financial District office may be for sale later this month.

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