Latest opinions that Steve Morgan has shared on Finextra

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Steve Morgan

Banking Industry Market Lead

Pegasystems

Member since

04 Sep 2019

Location

Reading

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Steve's opinions

Renewed sanction lists add complexities into the banks’ KYC process – can technology support?

The invasion of Ukraine passed its second anniversary recently and with that, sanctions have been revised and updated against groups or individuals linked to Russia and its allies. For example, the UK government added 50 new sanctions while the US continuously reviews and expands its own lists. Now the Biden administration is suggesting that finan...

03 June 2024 /payments Banking Strategy, Digital and Transformation

Filling the customer service gap with the latest AI

Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to their customers. Traditionally, financial institutions have delivered this level of service through face-to-face interactions in physical bank branch...

20 May 2024 /ai /people Artificial Intelligence and Financial Services

What Australia taught me about innovations in fintech and banking

While I did not go there to work in a bank, I ended up in senior operations and change leadership roles for the lending business of ANZ, one of Australia’s biggest banks, for nine years. What I experienced there has informed how I see technology enabling transformation and left me considering how Australian banks absorb technology can offer lesson...

14 May 2024 /retail /markets Banking Strategy, Digital and Transformation

How is the EU AI Act Going to Affect Banks’ AI Adoption Ambitions?

As we steam ahead into 2024, while banks experiment with generative AI, they also need to be aware of how regulators will scrutinise how they use AI. Of specific concern is how the impact of the EU’s AI Act on banks’ AI ambitions will become much clearer over the coming months. The EU AI Act, which will become enforceable during 2025, is the wor...

15 March 2024 /regulation Artificial Intelligence and Financial Services

Beyond White Label Banking to Banking as a Service

White label banking is evolving from how it used to be a single-threaded product offer, to a broader and deeper banking as a service or embedded banking using modern technology. This concept of buying a set of pre-built technologies and services to enable a non-bank to provide financial products has caught the imagination of the industry for severa...

09 January 2024 /people /cloud Banking Strategy, Digital and Transformation

Generative AI in Banking: Future Promise or Present Hype?

The transformative potential of generative AI for the banking sector was a subject we keenly explored earlier in the year. With the whirlwind advancements in the technology sector, six months can feel like a lifetime. It is worth taking a moment to look back and assess how generative AI has shaped and influenced the banking industry. The crux of ...

12 December 2023 /regulation /devops Artificial Intelligence and Financial Services

How can banks successfully modernise their technology?

Modernising banking infrastructure can be a daunting and expensive process. Even though many banks want to digitally transform, only 30 percent of those report that they have successfully implemented their digital strategy. Mind the traps It is true that many digital transformation endeavours fail no matter what industry because these businesses ...

25 October 2023 /devops Banking Strategy, Digital and Transformation

From Zero to Hero – How Blockchain could bring the FCA’s Consumer Duty to life

The reputation of blockchain has taken a severe beating in recent years. The spectacular collapse of FTX, plus how regulators are turning against crypto currency businesses built on blockchain technology seems to be toxifying the technology for traditional financial services businesses. However, running away from using blockchain because of the ...

18 October 2023 /regulation RegTech

Three Tech Takeaways from Sibos 2023

Sibos 2023 is a great gathering of the financial industry and the place to take the pulse of what is exciting and challenging people. While the conference stages capture the limelight with industry visionaries, it is the grassroot opinions of the delegates roaming the conference floor, the foyers and – yes – the bars that are even more insightful...

09 October 2023 /sibos Banking Strategy, Digital and Transformation

Sibos 2023 – Who’s Surprised Generative AI is on the Corporate Bankers’ Agenda?

In a matter of months, generative AI has caught public imagination across all markets. Asking an AI to write up a report, answer a question, or create an image has become something most people have tried and some companies, including my own, have already added generative AI into their products. So, it is unsurprising that the impact of AI on comme...

13 September 2023 /sibos Banking Strategy, Digital and Transformation

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